Top 10 Best HIPAA Compliant Telehealth Platforms (2024)

Top 10 Best HIPAA Compliant Telehealth Platforms (2024)
Dr Josh November 8, 2023 telehealth Telemedicine

Looking for a HIPAA Compliant Telehealth Platform? Can’t be bothered to look over documentations and talking to company reps?

We completely get it, and understand how important this is for those looking to invest in a platform that provides an upturn in revenue (everything is now digitised so make the most of it)

We took the liberty of providing the top 10 best HIPAA Compliant Telehealth Platforms so you don’t have to

Top 10 Best HIPAA Compliant Telehealth Platforms in 2024

  • SmartClinix
  • Teladoc
  • Amwell
  • Doxy.me
  • Vsee
  • MDLive
  • PlushCare
  • Zoom
  • Doximity
  • Healthie
Get a LIVE Demo of the SmartClinix Telehealth Platform
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SmartClinix

A Project of American TelePhysicians (ATP), a physician-led digital healthcare organization, SmartClinix is your All-in-One HIPAA Compliant Telehealth Platform which does It all!

Its a cloud-based digital platform that you can access literally anywhere, providing your patients and physicians the ultimate care package at customizable pricing that fits your practice. 

Below is just a taste of how SmartClinix begins a teleconsultation call with a customer, making the process seamless and instant.

We provide integration with any EHR/EMR that your practice already runs, so you don’t have to uproot an old system completely to integrate SmartClinix Telehealth Platform. 

Our commitment to making digital healthcare as easy as possible not just in United States but worldwide. Below is what our Physician Portal looks like, with a simple note being put out for patients in your care.

The advantages that SmartClinix provides is that, while being HIPAA compliant, we’ve created an all-in-one solution for every type of clinic or specialty. From Urologists to Radiologists, we have something for everyone and that too on the go with our SmartClinix application available for both android and iOS devices which is super easy to use for you and your patients. 

Pros:

  • SmartClinix offers a unique balance of affordability and comprehensive healthcare services.
  • Integration with various EHRs and health tech platforms provides a seamless experience for both patients and providers.
  • Provides e-prescriptions and notes to patients instantly
  • HIPAA Compliant document storage
smartclinix medical healthcare system in action

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Teladoc

It is one of the largest and most well-known healthcare providers. They offer various services, including virtual doctor visits, mental health counseling, maternity support and chronic medical conditions management

Pros

  • Comprehensive services offering primary care, mental health, dermatology, and sexual health services.
  • Widely recognized with a broad network of licensed physicians.
  • Offers 24/7 medical consultation.

Cons

  • More expensive for those without insurance coverage.
  • Some users report longer wait times due to high demand.

Amwell

Amwell is a well-established platform that provides telehealth services for healthcare systems, health plans and employers with easy accessibility for all

Pros

  • Provides a variety of services from urgent care to therapy and psychiatry.
  • Available 24/7 with a relatively short wait time.
  • Users can choose their own doctor.

Cons

  • Per-visit cost can be high if not covered by insurance.
  • Some users report technical difficulties with the app.

Pricing: Amwell’s urgent care visits start at around $79 for those without insurance.

Doxy.me

It is a popular telemedicine platform that offers secure and user-friendly video conferencing services. This platform is HIPAA-compliant and designed with ease of use in mind.

Pros

  • Free tier available, making it accessible for patients and providers starting telehealth services.
  • Simple to use with no download required, operates within the browser.

Cons

  • The free version has limited features and the paid versions can become pricey.
  • Some users may experience issues with video quality.

Pricing: Doxy.me offers a free version, with professional and clinic versions that add more features at $35 and $50 per provider per month, respectively.

Vsee

Vsee is in our list due to its unique no-code knowledge to set up, making it extremely easy for those looking to digitize their practice.

Pros

  • VSee is known for its robust telehealth solution which includes video conferencing, messaging, and the ability to handle multiple participants, making it suitable for family consultations.
  • It has a strong focus on compliance and security, meeting HIPAA and GDPR requirements, which is crucial for patient confidentiality.
  • VSee offers a versatile platform that is used not just for clinical visits but also for medical education and consultations among healthcare professionals.

Cons

  • The interface and user experience might not be as intuitive as some of the other platforms, which can be a barrier for less tech-savvy patients.
  • Some users have reported occasional technical glitches during video calls.
  • While VSee offers a free version, the feature set may be limited compared to paid tiers, which could necessitate an upgrade for comprehensive care.

Pricing: VSee has a free version with basic features. Its paid plans start at $49 per provider per month, with more advanced features included in higher-tier plans.

MDLive

A prominent healthcare company, MDLive offers a comprehensive suite of virtual healthcare services. MDLives provides urgent virtual care for acute healthcare concerns

Pros

  • Broad array of services including behavioral health and dermatology.
  • Generally good patient reviews regarding the quality of care.

Cons

  • Can be more expensive for those without insurance.
  • Some services may have longer wait times for appointments.

Pricing: An MDLive visit may start at around $82 for those paying without insurance.

PlushCare

Medication and Prescription is this telemedicine platform’s strong point with amazing support and features for e-prescriptions.

Pros

  • Regularly praised for high-quality care and the ability to prescribe medications.
  • Offers a membership model which may save money for frequent users.

Cons

  • Membership model might not be the best value for those who use the service infrequently.
  • Limited to a smaller pool of doctors.

Pricing: PlushCare’s membership costs $14.99 per month, plus a per-appointment fee that typically starts at $99 without insurance.

Zoom

Let’s go for something…well known and easy to use with Zoom. The popular communications platform is also HIPAA compliant (surprise)

Pros

  • Easy Integration.
  • Modern UI.

Cons

  • No access to PHI.
  • Not suitable for small clinics

Pricing: Pricing for Zoom starts with $14.99/month

Doximity

Doximity offers various plans tailored to different needs, including a free version for individual practitioners and students, and more comprehensive paid options for small practices, large healthcare systems, and free clinics

Pros

  • Offers unlimited one-on-one visits with a 40-minute maximum per visit
  • Dialer Pro and Enterprise plans include unlimited group visits, unlimited minutes, and additional features (EMR)
  • Specialized support for free clinics, and all plans seem to prioritize security and compliance, which is critical for HIPAA-regulated interactions

Cons

  • Free version has a limit of 40 minutes, which may not be sufficient
  • Advanced features only included in Enterprise

Pricing: Pricing for Zoom starts with $14.99/month

Healthie

Healthie positions itself as a versatile and scalable platform with plans designed to support health professionals at various stages of their practice growth

Pros

  • Free starter plan with essential features such as telehealth, client portal, and mobile app support
  • Scalable plans that grow with your practice
  • Enterprise plan caters to large-scale digital health innovators with features like API access and advanced reporting

Cons

  • Free plan is limited to 10 active clients
  • Higher-tier features like group telehealth and advanced integrations are only available in more expensive plans
  • Enterprise solutions require direct contact for pricing

Pricing: Starting at $49/month at their cheapest prices

Get a Demo to SmartClinix for HIPAA Compliance

What is a HIPAA Compliant Telehealth Platform?

A HIPAA compliant telehealth platform is a secure, digital communication tool that enables healthcare providers to conduct remote medical consultations with patients while adhering to the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. These platforms are designed to protect the privacy and security of patient information during virtual interactions, an essential aspect given the sensitive nature of health-related data.

How do I make my Telehealth HIPAA Compliant?

To ensure HIPAA compliance, telehealth platforms must incorporate several key features and safeguards:

  1. End-to-End Encryption: This security measure encrypts data at its origin and only decrypts it at its destination, preventing unauthorized access during transmission. According to HIPAA Journal, encryption is an addressable standard under the HIPAA Security Rule, which means covered entities must implement it if a risk assessment indicates that it is reasonable and appropriate to do so.

  2. Access Controls: Telehealth platforms implement strict access controls to ensure that only authorized users can access electronic Protected Health Information (ePHI). The Department of Health and Human Services (HHS) specifies that access controls include unique user IDs, emergency access procedures, automatic log-off, and encryption and decryption mechanisms.

  3. Audit Controls: The HHS emphasizes the importance of audit controls, which record and examine activity in information systems containing ePHI, allowing for tracking of access and changes to patient data, providing an essential security feature for compliance.

  4. Data Integrity Measures: To comply with the HIPAA Security Rule, telehealth platforms must have policies and procedures in place to ensure that ePHI is not improperly altered or destroyed. Digital signature and checksum technologies are examples of tools that can help ensure data integrity.

  5. Business Associate Agreement (BAA): A BAA is a contract between a HIPAA-covered entity and a third party, the business associate, that will have access to the PHI. It binds the business associate to the same standards for protecting PHI as the covered entity. HIPAA requires covered entities to have a BAA in place with their service providers, including telehealth platforms, as noted by the HHS.

  6. Patient Consent and Notification: HIPAA requires that patients be notified of their privacy rights and give informed consent regarding how their health information will be used and shared. Telehealth platforms must have mechanisms for obtaining and documenting patient consent.

Hire an Entire Virtual Care Team for Your Practice!

Future Trends in Telehealth

The future of telehealth looks promising as emerging trends and advancements in technology and healthcare delivery will likely shape it.

Artificial Intelligence will make an essential contribution to telehealth. AI-powered virtual health assistants can help with patient intake, scheduling, and providing critical healthcare information.

Remote patient monitoring (RPM) will expand, enabling healthcare providers to remotely monitor vital signs and chronic conditions.

Wearable devices and sensors will become more accessible, allowing real-time data collection and analysis.

The demand for telehealth for mental health services is expected to remain high. Virtual mental health consultations’ convenience will continue attracting patients seeking therapy.

Telehealth will help bridge healthcare gaps in rural and underserved areas.

Telehealth providers and government funding will work to ensure that healthcare is accessible to all. Hybrid models that combine in-person and telehealthcare will become more popular.

Patients will have the option to choose the most suitable mode for their needs. Telehealth will also extend into the field of surgery, enabling surgeons to provide guidance and expertise remotely, improving surgical outcomes. Telepharmacy services will grow, providing patients with virtual access to pharmacists for prescription management.

Blockchain technology will enhance health data security, giving patients more control over their health records. Telehealth will become a valuable tool for conducting research and clinical trials, allowing for remote participation and data collection.

The option of virtually entering your data will allow more participation from individuals as they can participate from the comfort of their homes.

Hire an Entire Virtual Care Team for Your Practice!

Dr Josh

Dr. Josh is a physician who's helping spread the knowledge about Telehealth and its advantages. At SmartClinix, he's providing his expertise and knowledge in the form of engaging articles on various health & tech related topics.

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