Choosing The Best Appointment Scheduling Software
Scheduling is part and parcel of any business which offers services. As technology has become ingrained in the fabric of everyday life, booking software has become common. Like other businesses, medical practices have to deal with patient scheduling. Medical scheduling can be carried out on medical scheduling software, or you can get a generalized appointment scheduling software. Some people even use excel sheets. Others use integrated appointment software like EHR schedules and EMRs.
Online appointment scheduling has become far more common with the advent of telehealth and telemedicine platforms. Telemedicine has enabled online appointment scheduling for doctors and patients, as patients can choose their time slots from a given list on the website. This makes patient scheduling smooth and seamless, and it also saves time.
It also deals with the problem of taking calls mid-session for patient scheduling, having to reschedule appointments for patients who don’t even show up in the end, and accidentally double-booking patients, because let’s face it, we’re human.
Furthermore, a business depends on appointments. You need to sustain the success which came from your marketing strategy, team, and funds. Once you start growing and get more patients, managing the growth becomes extremely important.
This is why it’s high time you invest in stellar medical scheduling software so that your patient schedule is well-maintained and seamless. However, choosing a booking software for practice requires research. We’ve broken it down for you.
The Best Scheduler
The booking software for your practice should have several virtues and little flaws. The ideal platform or app for patient scheduling should have the following features:
Value for money
Budget constraints tend to differ from business to business. If you are a budding business, you may not yet have the funds to purchase scheduling software. However, you can look for a free option that is functional for you.
On the other hand, if you have the money to purchase new software, you can go for an online scheduler that has all the features you need. Lastly, if your brief is fancy online appointment scheduling for patients which can be customized, you will be required to shell out some money and purchase an enterprise scheduling software.
Sometimes you get caught up in life. Other times, you make an appointment so far in advance that when the day rolls around, you simply forget. This happens, it’s life. Some medical scheduling software has been engineered to handle this task for you. This is done in two ways, first, the scheduler sends out appointment alerts and reminders via emails and texts. You can set up automated appointment reminders beforehand so that the patient can make sure that they show up, or cancel in due time if they cannot make it to the appointment.
On the other hand, you can opt for an online prepayment feature, where customers must pay a partial or full amount when they’re making an appointment. This cuts down no-shows by a large margin. All the best schedulers have this feature.
A website is an excellent place to integrate online appointment scheduling for doctors and patients. Your practice’s website essentially operates an online store of your practice. When a potential patient visits the site, views the location, and takes stock of your services and prices, they may be interested in making an appointment with you. You can point them in the right direction with a booking widget on the website, courtesy of your booking software.
UI and UX
You can link the interface with a user experience. There are two kinds of user experiences – the first is the booking page/front-end which grabs the attention of the person visiting your website, and converts them into customers. The second is the back-end which consists of things like managing appointments, dashboard views, customer records, and staff scheduling. Both of these interfaces should be easy to use, quick to load, intuitive, and yes, potentially easy on the eyes – especially the front-end.
Clear and Concise
When a potential customer visits your page for the first time, he or she should not be lost. These are people you have invested in through your marketing process, and they just need the final push. First-customers will appreciate a booking page that guides them clearly. Clean and concise booking pages can help the customer through his or her decision-making progress. You don’t want them to give up out of frustration because the process is tricky.
Consistency: Your information should be presented in small chunks. Information can be assimilated and understood much more easily, helping the patients make an informed decision. The front-end should display appointment-related information which can easily be understood. The booking page should ideally be organized in a step-by-step manner, with a simple and consistent design.
Dr. Josh is a physician who's helping spread the knowledge about Telehealth and its advantages. At SmartClinix, he's providing his expertise and knowledge in the form of engaging articles on various health & tech related topics.