Top 5 Best EMR for Telemedicine (2024)

Top 5 Best EMR for Telemedicine (2024)

The medical sector all around the globe has found a quick virtual method to adapt for patient care treatment. However, to start right, you need to pick the best EMR software for your telemedicine practice to make this work successfully. 

Nowadays practitioners can find the right telemedicine software platforms with all features and benefits. Hence we took the liberty of providing you with some of the best EMR based softwares for Telemedicine around, to make your needs easier. We dived into a variety of different metrics and tested them separately to provide you with the best experience to increase your practice’s revenue with more patients. 

Top 5 Best EMR for Telemedicine in 2024

The following are some of the best softwares that doctors use for telemedicine 

  • SmartClinix – Most Affordable at $50/Month
  • athenaHealth – Most Comprehensive
  • PrognoCIS – Perfect for Administration Tasks
  • Kareo – Very Robust
  • DrChrono – Eliminates Need for another Software

FREE Demo of Telemedicine Based Software
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SmartClinix (Starting at Just $50/Month)

Keeping the modern healthcare needs in mind, we’ve developed SmartClinix to be the ultimate EMR/EHR for Telemedicine in 2024. With the goal of creating a platform that is easy to use for doctors and patients alike, SmartClinix is determined to take All-in-One Healthcare Solution to the next level, integrating aspects every telemedicine practice would need. 

Created by the team of experts at American Telephysicians, SmartClinix is a cloud-based EHR that is fully HIPAA Compliant to make virtual care easier and simpler. One of the key features that make this software easy to use is our self-scheduling tool, synced with the Google Calender so that you and your patients can make appointments on the go (as shown below):

SmartClinix has been integrated to provide both the doctors and their patients an easy to use experience that makes Telemedicine cost and time effective. With flexible payment plans, you can get started with your professional online consultation right away.

SmartClinix also provides an online dashboard to manage your practice and a state of the art, AI optimised mobile application for both iOS and Android devices, helping you manage your appointments on the go. Our easy to use UI/UX makes making physician appointments incredibly easy (It takes around 30 seconds at best). You can see it for yourself below:

FREE Demo of Telemedicine Based Software

Creating notes for your patients has never been easier, with SmartClinix allowing you freedom to create your templates and set them up to provide your patients with notes they can access easily through their own patient portal that SmartClinix provides. 

Last but not the least of our basic features, is how easy It is for you to set up a Teleconsultation for your Telemedicine practice with SmartClinix. You can check it out here as we get into how incredibly easy and effective it is to set up. All this and much more with a 24/7 team ready to help anytime and anywhere to help you if you need it.


  • Self-Scheduling with Google Calender Integration
  • Easy-To-Set Up Teleconsultation
  • Web based EMR/EHR
  • Flexible pricing to fit your needs
  • No Limit to Providers & Users
  • Dedicated Physician & Patient Portals
  • Integration with other EHRs
  • Instant Report Generation
  • Custom Templates for Your Practice
  • E-Prescription
  • Revenue Cycle Management


If you’re looking for a more recognised EMR and have the budget for it, then athenaHealth is a great choice. With its focus on interoperability and integration, athenaHealth stands up and delivers with a connections to a variety of different experts and doctors around.


  • Interoperability and Integration: AthenaHealth is praised for its interoperability, allowing practices to share information with multiple specialists and vice versa. It integrates a wide range of third-party applications available in the AthenaHealth Marketplace, enhancing its functionality.
  • Mobile Application: Enables care provision on the go, offering access to crucial information through an intuitive dashboard.
  • Patient Engagement: Offers a user-friendly patient portal, facilitating appointment scheduling and reducing no-shows. 
  • User Experience: The platform is recognized for its ease of use and consistent updates and improvements, aiming to simplify daily tasks and incorporate customer feedback into product enhancements


  • Interface and Usability Issues: Some users find the interface design outdated and have reported occasional system crashes, which could hinder the telemedicine experience.
  • Billing System Concerns: There are notable concerns regarding the robustness of AthenaHealth’s billing system, and some users have highlighted challenges with pharmacy prior authorizations.
  • Training and Support: While generally supportive, initial responses to issues can sometimes be inadequate, and there’s a need for more comprehensive training for new users.
  • Medication Reconciliation: Identified as needing improvement, this could affect the efficiency of telemedicine practices where accurate medication management is critical.


PrognoCIS EMR offers a suite of features tailored for telemedicine, positioning itself as a valuable asset for healthcare providers. Its capabilities range from streamlined administrative tasks to enhanced patient engagement, with a focus on delivering efficient telehealth services


  • Ease of Use and Accessibility: Users appreciate PrognoCIS for its intuitive interface and cloud-based accessibility, allowing for remote access to patient records and reports from anywhere, a crucial feature for telemedicine​​​​.
  • Customization and Flexibility: The software provides customizable templates and reports, enabling practices to tailor the system to their specific needs. This customization extends to accommodating different tax reporting requirements, enhancing its adaptability to various operational workflows​​​​.
  • Integrated Telehealth Features: PrognoCIS includes telemedicine capabilities, allowing for remote patient consultations. This integration is seamless, making it easy for providers to switch between in-person and remote care​​.
  • Comprehensive Feature Set: Beyond telehealth, it offers a robust range of functionalities including e-prescribing, patient portal, revenue cycle management, and lab integration, supporting a comprehensive approach to patient care


  • Learning Curve and Complexity: Some users find the software to have a steep learning curve, especially when navigating its more advanced features. This can be a barrier for practices without the technical proficiency or resources to fully leverage the system​​.
  • Integration Limitations: PrognoCIS’s integration capabilities with third-party applications are noted to be limited, which might restrict practices looking to create a more interconnected IT ecosystem
FREE SmartClinix Demo Available


Kareo’s telehealth and overall software capabilities present a nuanced picture with both strengths and weaknesses that healthcare providers should consider, especially when evaluating its suitability for telemedicine.


  • User-Friendliness: Kareo is praised for its intuitive interface, making it accessible and easy to navigate for users. This ease of use extends to its telehealth features, ensuring a smooth experience for both providers and patients.
  • Customization and Specialty Support: With hundreds of customizable templates geared towards about 50 medical specialties, Kareo caters to a wide range of medical practices. This flexibility allows for a more personalized approach to patient care.
  • Efficient Billing and Revenue Cycle Management: Kareo offers an organized worklist (OWL) for dealing with denied claims efficiently and boasts a high first-pass approval rate, potentially reducing the administrative burden on practices.
  • Comprehensive Feature Set: Kareo provides a suite of features including EMR/EHR, e-prescribing, patient portals, compliance tracking, and more, supporting a wide range of clinical and administrative functions


  • Service Quality Concerns with Third-Party Billers: Kareo’s decision to use third-party billers for revenue cycle management services raises questions about the potential impact on service quality​​.
  • Cost Considerations: Some users may find Kareo’s pricing model expensive, especially when considering the addition of multiple therapists or the overall cost for larger practices


DrChrono’s EMR system offers a comprehensive suite of services and solutions tailored to the needs of healthcare providers, with a strong emphasis on telemedicine and EHR integration


  • Ease of Transfer: Allows the transfer of old EHR information at no additional cost, serving over 17 million patients with a variety of services and solutions​​.
  • Telehealth Integration: Offers built-in, seamless telemedicine capabilities, eliminating the need for third-party telehealth software​​​​.
  • User Experience: The interface is intuitive and easy to navigate, requiring minimal time for staff training, and integrates well within medical workflows​


  • System Performance: Users have reported the system can sometimes be slow, and maintenance updates can further affect its speed​​.
  • Customization and Updates: The platform offers limited customization options and infrequent updates, which may not suit all healthcare setups
FREE SmartClinix Demo Available

How to Choose the Best Telemedicine Software for your Practice

Choosing the right Telemedicine software is an important decision for an organization; thus, choose software that enhances your current service speed and can support your internal and external resources.

Define your medical organization’s needs and goals

Before meeting a telemedicine vendor, it is advisable to make a checklist of all requirements you want to fulfill. Furthermore, you need to ensure that the software has widespread outreach rather than being specific to a particular location.

Another essential point to note down is the software’s connectivity to electronic devices. The more easily a device can connect with electronic devices like mobiles, laptops, or tablets, the easier it is for the doctor, physician, or healthcare provider to stay associated with the patient.

See the cost of all the available telemedicine software

Return on investment with cost analysis is essential to look at while buying software. A cost-effective software that carries zero to no risk is the preferred choice of all hospitals.

Look for its services and support system

The best telemedicine software provides an excellent level of service or support to enhance its healthcare delivery system. It should be easy to use and adjustable so that it can make the virtual healthcare outcomes as reliable as in-person services. 

Make sure it provides the following services and support systems:

  • Convenient and easy training for both doctors and patients
  • Easily accessible 
  • Meeting or call support in the form of video and audio
  • Support service for any software assistance 
  • Free from any glitch, and in case of any issues, the software can quickly respond and resolve the issue. 

Check for Diversity in Healthcare Tools

The best telemedicine platforms are those that offer a variety of tools with suitable compatibility. The telemedicine software for providers should have the ability to integrate according to the needs of its users. You need to see if the software needs installation to use or can run without any installation. 

Similarly, it should match the pressure of the work and enhance your service delivery without any hassle. Most importantly, there should be a customization option so that vendors can adjust the requirements, remove excess tools, and reduce the operating cost of the software.

For compatibility, we need to look at the following element: 

  • Timely 
  • Update consistency 
  • Integration with other software like Electronic Healthcare Records.
  • Data management which patients can access
  • Easy report generation and progress record 

Check for Reliability and Usability

Apart from being easy, the telemedicine platforms should be reliable with an easy interface. It should be built with a natural and automatic structure to learn and should not require any hectic guidelines on every update. Make sure that telemedicine software for providers can quickly transfer the data, photo, video, or text without any technical issue. The usability should be smooth and efficient on multiple types of devices. 

Make Sure It is Secure to Use 

Always check that the vendor has met all the rules and regulations before signing any agreement. In addition, you must check laws like privacy, security, HIPAA compliance, and the FDA to ensure that the telemedicine software platform you choose is secure and safe. 

Key Features of an Effective Telemedicine Software  

Until now, we have talked about how you should choose the best telemedicine software platforms but now let us see the key features that help you find out the best option for your needs.  

HIPAA Certified

The Health Insurance Portability and Accountability Act (HIPAA) approved means to ensure that any sensitive patient data is safe from breach. With this, you do not require extra tools for communication and can easily use telemedicine software as an ideal platform for secure communication. 

However, if you use any external non-medical software, keep in mind that it can extract all essential records from HER. Hence, it is required to use telemedicine software only for safe medical consultation purposes. 

Monetarily steady 

A Telemedicine software’s cost is an essential element while selecting it. Make sure the price includes all taxes and carries no hidden markups or expenses. Check for any hidden charges and make sure the fee also covers installation and training costs.

Reviews and Feedback

Before buying anything, we always check the customer feedback to check for post-experience satisfaction. Take input or check reviews of other customers already using or who have had experience working with this software. 

Easy UI/UX

The user interface should be simple, attractive, and easy to use. A complex layout can lose interest among doctors/patients and create difficulty in usage. Hence, an easy and modest platform is preferred.

Dr Josh

Dr. Josh is a physician who's helping spread the knowledge about Telehealth and its advantages. At SmartClinix, he's providing his expertise and knowledge in the form of engaging articles on various health & tech related topics.

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